Tuesday, October 16, 2018
Every DSR Customer has Rights:

Every NNDSR customers has a right to:

  • Be treated with respect and dignity.
  • Privacy including protection of any information that identifies a particular customer and his/her family.
  • Not to be discriminated against in the delivery of services based on race, ethnicity, national origin, religion, sex, age, mental or physical disabilities, sexual orientation, genetic information or source of payment.
  • Have services provided in a culturally appropriate manner with consideration for customers with limited English proficiency or reading skills and those with diverse cultural backgrounds.
  • Be provided with information regarding complaints or grievance procedures and how to obtain prompt resolution of customer’s issues and/or concerns.
  • Have access to his/her case file in accordance with applicable federal and tribal laws.
DSR Employee Responsibilities:

Program employees have a responsibility:

  • To provide assistance to Customers in completing the Application for Assistance and other forms that are required.
  • To assist the Customer in understanding and identifying her/his own needs, interests, strengths and weaknesses as she/he begins to pursue the path to self-reliance.
  • To ensure that Customers understand program requirements and consequences for non-compliance.
  • To ensure that all Customers understand that, if they do not agree with a decision made regarding their application or assistance, they have a Right to Appeal the decision within ten (10) working days of the postmarked date on the notification letter.
  • To determine eligibility for NNDSR assistance and services in a timely manner.
  • To make payment adjustments in a timely manner when a Customer reports any changes in their circumstances.
  • To explain and adhere to confidentiality requirements.
  • To verify information provided by the Customer, if necessary.
NNDSR Policy Manual
Appeals Process-DSR Customers have the right to be treated with respect and dignity.

If you are dissatisfied with our Customer services, or feel that your rights have been violated, you have the right to file a complaint. Your feedback is important to us. All Customer Service complaints shall be directed to the local office supervisor verbally and/or in writing. If the local office supervisor can not settle your complaint, you may submit your written statement to the attention of the DSR Assistant Department Manager at the Window Rock Support Services Office

Background Check

The Welfare Reform law and Tribal TANF Regulations (45 CFR, Part 286) do not allow TANF Programs to provide assistance to individuals who have been convicted of welfare fraud or possession, use, or distribution of a controlled substance.

Background Check Poster
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