Tuesday, October 16, 2018
Customer Responsibilities

NNDSR assistance is provided temporarily while Customers prepare themselves and their families for self reliance. 

NNDSR Customers are responsible for:

  • Developing a Personal Responsibility Plan (PRP) which identifies goals and objectives for achieving self-reliance;
  • Submitting Monthly Update Reports (MUR) and Timesheets by deadlines.
  • Participating in authorized work participation activities for the required minimum, or more, hours of each month.  All adults must work 24 hours per week.
  • In cases when/where there is an absent legal parent(s), customers must comply with the child support enforcement requirements.
  • Provide accurate and complete information
  • Complying with all scheduled appointments, including arriving on time or contacting the NNDSR staff to reschedule appointments
  • Reporting in a timely manner, any changes in their circumstances which may affect their benefits and their PRP. Changes must be reported within five (5) working days of the change.

What is a PRP?

A Personal Responsibility Plan (PRP) is a plan describing how customers will reach personal goals and become responsible for their families.  Customers and their Senior Caseworker must develop the PRP no later than forty-five (45) days after the customer is approved.

The purpose of a PRP is to establish future goals and career paths to become self-reliant.  A NNDSR Senior Caseworker will review the PRP with the customer on a regular basis.  The PRP may change as the customer progresses toward her/his goals.

Work Participation and Time sheets

Adult members of the Benefit Group are required to participate in Work Participation Activities immediately after their case is approved.  An assigned NNDSR Senior Caseworker will help the customer identify Work Participation Activities based on assessment results and goals that are set by the customer.

Each adult in the Benefit Group must complete twenty-four (24) hours of work activities per week each month.  We encourage customers to complete more hours.  Hours must be reported using a NNDSR Timesheet and submitted to the NNDSR by the fifth (5th) day of each month.

If the customer does not meet the required Work Participation hours, the monthly benefit payment may be reduced or the case may be closed.  The NNDSR encourages customers to work with a NNDSR Senior Caseworker to identify ways that customers can comply with required Work Participation hours.

Timesheets must also reflect approved work activities as identified in the Customer PRP.

Monthly Update Reports

In order to receive your monthly benefit payments, NNDSR Customers must submit a Monthly Update Report (MUR) to declare any changes in the Customer’s circumstances in the prior month this/which may affect the amount of benefit payments a customer receives.

A MUR must be submitted by the fifth (5th) day of each month.  If the fifth (5th) day falls on a weekend or holiday, the MUR will be due on the first working day following the weekend or holiday.

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